Job Information
Operations Consultant 4209 Featured
DCV Technologies - Travel Sector Greater London, United Kingdom 53 Days Ago
Overview
Job Type: Permanent
Duration: Permanent
Job Salary Range: £ 25,000 - 30,000 Per Year
Job Category: Travel
Sub Category: Administration, Customer Service and Operations
Hours: Full-Time
Posted: 23-10-2018
Salary: £ 25k -27k
Reference/Consultant ID: Anna 4209
Requirements
Job Status
Start Publishing: 03-12-2018
Stop Publishing: 07-01-2019
DCV Technologies - Travel Sector Greater London, United Kingdom
Job Function

Responsibilities:

This is a very important role filling the gap between when a group is confirmed and when it is allocated to an operator and goes into full operations.

  • To ensure that all necessary information has been provided by the Business Development Team during the hand-over process.
  • To cross-check the file and the itinerary and services against that of the client to ensure that they are the same and in agreement and to identify any discrepancies and resolve these with the client at the earliest stage possible.
  • To ensure that no supplier options or deadlines are missed.
  • Identify and highlight any services such as entrances which may need to be booked early and where necessary, to book these.
  • To deal with all suppliers such as hotels, coach companies and restaurants as and when necessary before hand-over to an Operations Executive.
  • To correspond and communicate with clients and answer any queries they may have during this time. This sometimes involves providing them with requotes or pricing on additional or changed services.
  • Building close working relationships with clients and suppliers.
  • Researching and sourcing new product and obtaining rates.
  • Preparing the files for eventual hand-over to an Operations Executive.

Ref 4209

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