Job Information
Travel Consultant 4029
DCV Technologies - Travel Sector North Yorkshire, United Kingdom 260 Days Ago
Overview
Job Type: Permanent
Duration: Permanent
Job Salary Range: £ 15,000 - 20,000 Per Year
Job Category: Travel
Sub Category: Reservations, Retail and Tailor-made
Hours: Full-Time
Posted: 01-11-2018
Salary: £18k
Reference/Consultant ID: Anna 4029
Requirements
Job Status
Start Publishing: 01-11-2018
Stop Publishing: 31-01-2019
DCV Technologies - Travel Sector North Yorkshire, United Kingdom
Job Function

Main Responsibilities and Key Tasks Specific Sales Tasks

  • · Offer expert advice about our holidays, travel options and availability, helping to guide the customer into making an appropriate holiday choice. This includes booking travel elements, such as flights and rail, on which the feasibility of a holiday is dependent. The Sales Specialist will retain ownership of a booking until a firm itinerary has been decided, feasibility is established and a deposit taken.
  • · Provide timely responses to requests for quotes and sales enquiries. Follow up quotes and enquiries to ensure we maximise every sales opportunity.
  • · Manage customers’ expectations by ensuring they are clear about what to expect from us during the reservation and confirmation process.
  • · Maintain up-to-date, accurate and comprehensive records of all enquiries, quotes, sales, and all communications relating to them, to ensure we are able to provide customers with continuity and maximise our efficiency.
  • · Request and record all necessary information from customers to enable us to process their holiday booking effectively and efficiently. All personal customer information must be recorded and used in accordance with our Data Protection obligation.
  • · Switch sell to other holiday if, during the reservation process, availability issues mean the customers’ first holiday choice is not possible. Specific Customer Services Tasks
  • · Keep customers informed about the progress of their booking and advise them once it is all confirmed.
  • · Contact the customer to obtain any outstanding information required before the written confirmation for their holiday can be prepared.
  • · Book any outstanding elements of the holiday which require confirming before written confirmation can be prepared.
  • · Respond efficiently and effectively to customer queries and instructions within the agreed timescales.
  • · Manage customers’ expectations by ensuring they are clear about what to expect from us during the reservation and confirmation process.
  • · Maintain up-to-date, accurate and comprehensive records of the booking, and all communications relating to it, to ensure we are able to provide customers with continuity and maximise our efficiency.
  • · Communicate to customers any operational issues which result in the necessity to make changes to their confirmed itinerary, prior to the start of their holiday.
  • · Deal with issues arising whilst customers are on holiday and, where necessary, work with colleagues in the Holiday Operations Team to establish solutions to these issues.
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